Privacy Policy
Introduction
This Privacy Policy explains how Pepperwood Pods collects, uses and protects any personal information you provide when using our website, making a booking or submitting an enquiry.
We take your privacy seriously and are committed to protecting your personal information. Our website uses industry-standard SSL encryption and our business practices comply with the UK Data Protection Act and UK GDPR legislation.
We do not sell, share or disclose customer data for marketing purposes and we do not use invasive tracking or targeted advertising. We only collect information necessary to provide our services safely and efficiently.
This Privacy Policy is effective from 1 July 2023 and may be updated from time to time.
Information We Collect
When you make a booking or submit an enquiry, we may collect the following information:
Name
Email address
Postal address
Telephone number
Information relevant to your booking or enquiry
How We Use Your Information
We use your information to:
Process and manage bookings
Respond to enquiries and requests
Maintain administrative records
Improve our services and customer experience
From time to time, we may send information or promotional emails that we believe may be of interest to you. You can unsubscribe from these communications at any time.
Market Research
We may occasionally contact you by email to request feedback about your experience with Pepperwood Pods.
Participation is entirely optional, and every communication will include an option to unsubscribe from future correspondence.
Security of Your Information
We are committed to keeping your personal information secure.
Appropriate management procedures, physical safeguards and electronic security measures are in place to protect the information we hold and to ensure compliance with current data protection legislation.
Keeping Control of Your Personal Information
We will never sell, rent or pass your personal information to third parties unless:
You have given us permission to do so; or
We are legally required to do so.
Third-Party Booking Providers
We use Amenitiz to manage bookings.
As part of the booking process, your personal information may be stored within their secure systems. We have appropriate agreements in place to ensure that your information is protected and handled responsibly.
Website Cookies
Like most websites, Pepperwood Pods uses cookies to improve your browsing experience and help our website function effectively.
Cookies are small files stored on your device that allow the website to remember information about your visit and preferences.
You are free to accept or reject non-essential cookies. Please note that disabling certain cookies may affect website functionality.
Cookies do not provide us with access to your device or any information other than the data you choose to share with us.
Links to External Websites
Our website may contain links to third-party websites that may be useful or relevant to visitors.
Once you leave our website, we cannot be responsible for the content, security or privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.
Access to Your Personal Information
Under data protection legislation, you have the right to request details of any personal information we hold about you.
If you would like a copy of your personal information, please contact us using the details below.
Contact Us
If you have any questions, concerns or complaints relating to this Privacy Policy, please contact us:
Email: enquiries@pepperwoodpods.co.uk
Telephone: 07720 050732
Postal Address:
Pepperwood Pods
Harrington Road
Hagworthingham
Horncastle
PE23 4NE
We will investigate any concerns and respond within a reasonable timeframe.
Information Commissioner’s Office
If you are not satisfied with the outcome of your complaint, you have the right to contact the Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk/complaints
Telephone: 0303 123 1113
Changes to This Privacy Policy
Pepperwood Pods reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page.